Watch SE glass “rubbed matte” after 2 weeks | MacRumors Forums
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Resolved Watch SE glass “rubbed matte” after 2 weeks
she rides a bicycle to work every day (25km each way). After around 2 weeks of riding (winter gloves and jacket) the screen has been rubbed matte on the 4 corners of the screen.
I had seen on mine, after a couple of weeks, there were some light scratches on the display, so I ordered protectors, when I told my wife, she showed me how ground down her own screen was.
The protector works fine on my Watch, but on hers, the screen was so badly rubbed down that it left air bubbles between the screen and then protector and it fell off after a couple of days.
She swears, she has not scraped the phone anywhere, it is just from rubbing on her riding jacket. Is it normal, that the screen is so delicate? I’ve never had such problems in over 45 years of wearing watches.
I’m trying to get it replaced by Amazon, as I would consider wearing the watch whilst wearing a jacket is normal wear and tear that such a device should be able to cope with…
Jul 1, 2014
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Reactions: BigMcGuire and Big_D
Thanks, that is what I thought. Let's hope that Amazon don't kick up too much fuss...Not normal. I've had my SE for about 10 months now and no problems. And I too do wear gloves and jacket for my winter workouts: screen is in mint condition.
Howard2k
macrumors 68040
Mar 10, 2016
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No issues related to the coating coming off.
Reactions: toughkitty5 and adib
jz0309
Contributor
while I have never seen something like this (nor experienced), I'd say there is something in that jacket/sleeve that is causing this. if you replace the watch, I'd suggest that your wife wears something else over the watch while using that jacket or it is bound to happen again, imhoView attachment 1958844 That is how it looks after 2 weeks under a cycling jacket…
Reactions: TheYayAreaLiving 🎗 and Big_D
My Spigen glass is holding up well and the small scratches on the Watch aren’t affecting how well it sticks to the Watch.
Howard2k
macrumors 68040
Mar 10, 2016
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Why are the scratches in that direction? Are you sure it's from a jacket? Does it have metal in the sleeves?View attachment 1958844 That is how it looks after 2 weeks under a cycling jacket…
Reactions: adib, jz0309 and NoBoMac
I was wondering the same thing. Seems rather odd that all the scratches are going the same direction in straight lines from a jacket. I would have thought they'd be going every which way (similar to the one that isn't straight)...unless it's just the way the light is hitting and illuminating the scratches in the pic.Why are the scratches in that direction? Are you sure it's from a jacket? Does it have metal in the sleeves?
Jul 1, 2014
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If something in the sleeves, maybe something like a snap, zipper? But even then, one would expect the metal bits to scrape at different places at different angles since the arm never passes through at the exact same position/angle every time.
Reactions: jz0309
Howard2k
macrumors 68040
Mar 10, 2016
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Gardening gloves aren't going to do that. It seems that other things are happening there.The photo doesn’t show it very well. All 4 corners were evenly ground down. I think the big scratch (not a crack) came from working in the garden at the weekend (gardening gloves).
Reactions: jbc25 and jz0309
I have an aluminum AW7, which has the same Ion-x glass as the SE. I walk my dog 2 to 3 hours every day, rain or shine. I wear a variety of jackets, coats, and gloves depending on the weather. Some have zippers or buttons on the sleeves. My arm is swinging back and forth most of the time. My watch doesn't have a scratch on it. I had an SE and it did have some scratches on it, but they were caused by hitting it on the edge of a concrete sidewalk during a fall. I've never seen a watch look like that simply from a sleeve rubbing on it.
Reactions: cdcastillo and macdaddy43
They only cost a couple of dollars more than that new! So, a complete write-off after only 3 weeks of use.
I'm having them return it unrepaired. A friend of mine runs a repair service and can replace the screen for half of that.
The last time I won't buy a screen protector with such a device...
Maybe your friend can source the sapphire version of the screen.. It would be considerably more scratch resistantNot impact damage, just rubbing against a cycling winter jacket... But, whatever, no guarantee repair. They want $300.
They only cost a couple of dollars more than that new! So, a complete write-off after only 3 weeks of use.
I'm having them return it unrepaired. A friend of mine runs a repair service and can replace the screen for half of that.
The last time I won't buy a screen protector with such a device...
Reactions: Big_D
Reactions: BugeyeSTI and cdcastillo
Howard2k
macrumors 68040
Mar 10, 2016
3,358
2,570
That sounds spectacularly unlikely - it looks like the watch has been physically abused.I’ve been thinking, it was rainy and windy, I have a suspicion, that road grime, fine sand etc. was kicked up by tyre spray and got under the jacket arms. Just a guess, but the cloth itself shouldn’t do that.
I can't think of a scenario where this is regular wear and tear, and I haven't seen any other similar incidences of damage reported here.
Reactions: jz0309 and NoBoMac
venom600
macrumors 65816
If it was sand or a jacket you'd expect the scratches to be going in multiple directions. This looks like exactly what has happened to me before (and why I only buy them with sapphire crystals now)... she inadvertently bumped into something and didn't realize it.I’ve been thinking, it was rainy and windy, I have a suspicion, that road grime, fine sand etc. was kicked up by tyre spray and got under the jacket arms. Just a guess, but the cloth itself shouldn’t do that.
I can't imagine any material a jacket would be made of that could do that to a watch face without rubbing skin raw.Not impact damage, just rubbing against a cycling winter jacket...
Reactions: venom600
Considerably more expensive too.Maybe your friend can source the sapphire version of the screen.. It would be considerably more scratch resistant
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