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Delivering Digital Services with Superior Customer Experience
source link: https://www.infoworld.com/resources/230722/delivering-digital-services-with-superior-customer-experience
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Delivering Digital Services with Superior Customer Experience
We live and work in a technology-focused world where the speed and quality of digital customer experiences determines business success. Before COVID-19, companies pursued digital transformation at varying velocities according to market demands, resources and strategy. The pandemic has been an accelerant igniting the transformation of digital services we now rely on—and vaporizing underperformers.
For many enterprises, the unsustainable pace of development required to capture new online customer experiences has resulted in sacrifices of process, quality and resilience. As we pursue the next opportunity, be warned: automate or else.
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