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Tell HN: Full macOS reinstall because Apple ID

 2 years ago
source link: https://news.ycombinator.com/item?id=29850665
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Tell HN: Full macOS reinstall because Apple ID

Tell HN: Full macOS reinstall because Apple ID 36 points by adabaed 1 hour ago | hide | past | favorite | 30 comments Hello! Just wanted to share what just happened to me, maybe some Apple SWE here can take a look at this. I recently changed my macbook and created a new Apple ID for the new machine. For work, I like to have a unique ID and not reuse old ones. The problem is that, today, after 2 days of "use" (the first time the laptop is charged is to reinstall everything), Apple decided without notification that my account should be blocked for "security reasons".

I tried to reset my password, but they blocked the whole account, it seems to me that they even deleted the account from the database as they could not locate the ID of other information (name, mail, etc.). Coming from another OS, one can imagine that you can swap two IDs and continue, but ... NO! Here you need to provide a password to log out, but since my account has been deleted, I don't have any password. Also, one can imagine that a +2000$ machine designed for "professional" users can actually recover from these types of errors using magic links or text messages. They wanted me to wait for an appointment with the service. Just to reset an account!!

Why did I reinstall all? Every 30 seconds, a message appears asking me to check the ID.

TL;DR: Adult human crying.

This reads like a machine that has DEP enabled and getting locked remotely ;)

On a more serious note, I ran macs on multiple occasions without an AppleID - it presents maybe one nag a month, usually when you accidentally open “Messages”.

Microsoft, sadly, has also been increasingly more annoying with pushing online accounts on people’s machines lately.

Can someone explain for those of us less familiar with Apple - can a Macbook not be used without a valid Apple ID, that Apple can revoke at any time?
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You don’t need an Apple ID to use a Mac. However downloading apps from the App Store requires one.

You can also log into the OS with an Apple ID but also not required.

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You can also use a local non-Apple ID account to login, and selectively login to only the Apple services and apps you need or want, including App Store.
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It's a bit like an Android phone: you can use it perfectly fine, but the Play Store requires you to log into a Google account before letting you install apps.

At least, on Android you can use the Aurora store, or install .apk files manually... but that's another story.

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i doubt it.

i recently walked a friend through setting up a their MacBook Air M1. and, like you said, i told them to skip setting an Apple ID. that it was not necessary.

but the first setup doesn't allow you to skip. or didn't make it obvious how to do so. (dark pattern?)

i suppose one could use keyboard shortcuts, or install in safe mode, etc... but for the regular users won't be able to skip that step.

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It can, you just have to reject the pushy signup screens on startup.

Can it be kept updated with system updates? Don't know any more.

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Automatic updates or manual updates to macOS do not require login with Apple ID. You don’t even need original Mac hardware, as is the case with hackintoshes and virtual machines, although full backups before installing a macOS version upgrade is advised in the case of non-genuine hardware.
Login with the original Apple ID you had on the device on iCloud.com and check if the device is still associated with that Apple ID. If so, leave it for now. Then setup a support contact session with that same Apple ID with Apple at support.apple.com, and tell them to help with your secondary account issue. Once support says it’s okay, remove the device from the original Apple ID; it’ll automatically get added to your second work one when you login during OOBE.

After support clears up any issues with the second account, reinstall macOS on the device with Internet Recovery.[0]

[0] https://support.apple.com/en-us/HT204904

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The computer is brand new. No previus ID used.
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Then you have fewer steps to complete. Having a working personal Apple ID should help facilitate reaching Apple Support quicker.

Even quicker still may be using the iOS Apple Support app if you have an iOS device handy. Doesn’t even have to be yours, you could borrow a friend’s. In my experience, setting an appointment on the support site is very quick and easy with callbacks under a minute being normal for me.

https://apps.apple.com/us/app/apple-support/id1130498044

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The question is why I need to spent my time going to apple support for resetting a simple account. This is 2022. Authenticator apps, sms, magic links. Why I need to call them, or even ask for an appointment. They just blocked my account for no reason. If this seems reasonable to any of you... I feel I stole my own computer!
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Yeah, I know. I feel for you. This sucks! So what is going on here?!

Someone may have owned or used the computer before you, even if you bought it “new.” It might have been purchased and returned and resold as new without your knowledge, and not properly removed from a prior associated Apple ID, perhaps. It might have been purchased fraudulently by this hypothetical prior owner. Or your purchase may have been flagged as fraud post-sale by the vendor for unknown or no reason, and reported to Apple as stolen by said vendor.

Apple will be able to help you with any of these concerns, if you are the legitimate owner. I don’t mean to offend or imply or suggest you are not. All Apple needs to prove ownership is a picture of your receipt or a screenshot of the invoice if purchased online, whether from Apple or a third party.

Just stop using Apple products. You'll be fine. You'll be free.
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It's a tool and tools doesn't private me of freedom.
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Yes they do. If you no longer have the ability to talk to whom you want because the chat app is locked down or you can't drive to that part of town because your Tesla forbids you. You lost your freedom.
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Except when your tool stops working as intended because the company that sold it to you still has more power over it than you do and suddenly you can't work to sustain yourself with the tool you paid for.
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I'm still free to use other tool. I'm not in jail for using an Apple product. My freedom, my real freedom, is equal. You know who are privating you for freedom. And is not a fruit company.
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I agree broadly with the sentiment, but this isn't very helpful to OP.
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Why not? Sell your overpriced mac and buy a new better non-apple laptop for less money. It It would have been faster than trying to deal with apple's customer support.
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What part of "Tool for work" you don't understand? If this helps me make money, why would I buy a 200$ cheaper Windows/Linux machine? I'm more free with a Windows/Linux machine? Seriously? We can go all the way down if you want, does Intel/AMD/ARM let you see the code?
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> buy a new better non-apple laptop for less money.

This isn't as easy as it used to be - the performance of the new M1 Mac's is pretty great compared to the competition at a similar price point (especially considering the form factor).

They aren't really overpriced anymore (although it does depend on what you value). I've not seen another laptop I would trade in for my 16GB M1 Macbook Air.

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I'm in agreement with the general principle: I'm constantly low-level baffled that the default for the computer-savvy isn't Linux, given my smooth experience with it over the last 15 years and the primacy of having control over your system.

But there are always switching costs, and a billion long-tail reasons that could be keeping someone on a platform. The odds are minuscule that a) switching is a reasonable option on a timescale that would help OP and b) he's unaware of the option.

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For all the downsides to macbooks, and those do exist, every alternative I came across is unbearable.

So yes, these comments are unhelpful.

It's probably not deleted, just marked as blocked. I didn't heard too many horror stories about Apple, so you many be lucky. With other big companies "deleted" and "blocked forever" means "blocked untill you make a big enough mess". Try posting in tweeter.

Do you have an screenshot and a photo of the bricked macbook? It adds a lot of realism to the complain.

Anecdote time: My wife bought a new Android phone and gave me her older phone. After a factory reset, the old phone asked for her gmail account before I could add my gmail account. It's a nice anti thief feature, but it surprised me a lot!!! (What happens if you want to sell a used phone?)

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There is no issue to sell a used phone as long as the original owner removes ALL Google account BEFORE doing the factory reset. In that case you won't be asked to log in.

Yet this is still safe as you need your unlock code to remove an account, even if the phone is already unlocked

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The problem stems from users just pressing the "reset" button without removing their accounts first. I think that Microsoft's approach here (Refresh your PC without affecting your files, Remove everything and reinstall Windows) is better, because it tells you what exactly will happen. On "Remove everything and reinstall Windows", it'll ask you if you're simply resetting it for yourself or if you're selling or disposing that computer (the difference here for almost all computers is a zeroing disk wipe).
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This is resolved on iOS by turning off Find My before doing factory reset. On macOS devices, you need to remove it from your device list on iCloud.com after factory reset, as well as turning off Find My, if applicable.
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