Dexcom G6 app crashing/not working on AW series 7
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Dexcom G6 app crashing/not working on AW series 7
Jan 27, 2008
iPhone 13 Pro with iOS 15.0.2
AW abyss blue aluminum series 7 with watchOS 8.0.1
Dexcom G6 with latest software release.
symptons: taping the Dexcom complication on any AW face or calling directly the AW G6 app causes the app to crash and eventually to display “check G6 app on your iPhone”.
tried remediations:
Unpair and reset the AW, re-pair the AW: no success.
Uninstall and reinstall AW G6 app using the iPhone AW app: no success.
watch restart: no success.
phone restart: no success.
the previous combo:
iPhone 13 Pro with iOS 15.0.2
AW stainless steel series 6 with watchOS 8.0.1
Dexcom G6 with latest software release.
was working fine.
left a support request to Dexcom Support but am curious if others see the same issue with an AW series 7?
thanks.
cvilledave
macrumors newbie
Jul 10, 2008
I'm seeing the same thing. Works fine on my AW Series 4 but not on the new AW Series 7. I could occasionally get the Apple Watch to display the Dexcom app but it didn't seem to be updating with the latest numbers, and more often than not it would crash and display the check app on your phone message. Additionally, the Dexcom complication I use on my watch face would only display "---".symptons: taping the Dexcom complication on any AW face or calling directly the AW G6 app causes the app to crash and eventually to display “check G6 app on your iPhone”.
bkmac423
macrumors newbie
Oct 16, 2021
Yes I’m having the same issue as well. I guess I’ll leave a support request with Dexcom as well, maybe Apple too.Current equipment:
iPhone 13 Pro with iOS 15.0.2
AW abyss blue aluminum series 7 with watchOS 8.0.1
Dexcom G6 with latest software release.
symptons: taping the Dexcom complication on any AW face or calling directly the AW G6 app causes the app to crash and eventually to display “check G6 app on your iPhone”.
tried remediations:
Unpair and reset the AW, re-pair the AW: no success.
Uninstall and reinstall AW G6 app using the iPhone AW app: no success.
watch restart: no success.
phone restart: no success.
the previous combo:
iPhone 13 Pro with iOS 15.0.2
AW stainless steel series 6 with watchOS 8.0.1
Dexcom G6 with latest software release.
was working fine.
left a support request to Dexcom Support but am curious if others see the same issue with an AW series 7?
thanks.
I was previously using an AW series 6 and it was fine. AW7 seems to be the issue.
Reactions: JC5280
Jan 27, 2008
I'll use this opportunity to rant for a minute about Dexcom. First, I will say that I love my Dexcom and cannot be without it but I'm not sure they understand how important the Apple Watch complication is to people who use their CGM. Not to mention, in 2017 Apple enabled the support for Core Bluetooth in watchOS 4. This enabled direct communication between the Dexcom sensor and the Apple Watch, without requiring your iPhone to be nearby. Dexcom has yet to enable this functionality over 4 years later. It would be so nice to have this functionality for runs, at the beach etc so I don't have to take my iPhone with me everywhere.
Oh well, hoping they get the AW 7 issues ironed out and maybe one day we will have sensor to watch direct communication.
Reactions: JC5280, Jimmie Geddes and Crzylgs15
cvilledave
macrumors newbie
Jul 10, 2008
Reactions: Jimmie Geddes
Any tips for someone who has never used Sugarmate? Is it straight forward to get it up and running?For folks that have run into the issue where the Dexcom complication is not working on an Apple Watch Series 7, I found that I can use Sugarmate to get my Dexcom data to be visible on an Apple Watch Infograph watch face. It's not quite as large a display as the Dexcom complication, but it seems to work pretty reliably. Kudos to the Sugarmate developer - I've been using that app since it first came out and it's been great.
cvilledave
macrumors newbie
Jul 10, 2008
Yes - it's pretty straightforward to setup, and there are detailed instructions built into the app to guide you. It uses an iCloud calendar to display your BG numbers on the Apple watch. The iPhone app displays a lot more in the way of statistics and trends, and there's a lot of customization capability to show you the details and durations you are interested in. There's also a companion app that runs on the Mac called Sugarmate Glance, that displays your BG numbers in the menu bar and can also show you the same kind of trends and stats that the iPhone can. I believe Sugarmate was acquired by Tandem last year.Any tips for someone who has never used Sugarmate? Is it straight forward to get it up and running?
Not a great pic, but you can see what it looks like on the Apple watch below (towards the top of watch, above the calendar/day). Sadly, the "--" towards the bottom of the display is all I see from the Dexcom app complication.
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Watch.jpg321.9 KB · Views: 47
realdealrd
macrumors newbie
Oct 30, 2021
Reactions: Jimmie Geddes
realdealrd
macrumors newbie
Oct 30, 2021
We apologize for any inconvenience this has caused you. Dexcom is aware of the issue with the recently launched Apple Watch Series 7 compatibility with Dexcom G6 App. Dexcom is already working on the mandatory testing for this smart watch device to make compatible with the G6 app the soonest possible time. However, it may take several months or more to complete the necessary vetting and update the Apps to be fully compatible. We will update the list of compatible devices when testing is completed by Dexcom at https://www.dexcom.com/compatibility.
I appreciate your update. I really hope it doesn't take months, but it sounds like it might be a while.Just got an update from Dexcom app support. Guess we're in for a wait. Hope this information is helpful to others.
It sure would be nice if they would proactively work with Apple prior to the new Watch coming out so it is ready for launch. They should probably start work on compatibility with the Series 8 once the Series 7 has been completed.
Thanks again!
Reactions: Jimmie Geddes
Patolantern
macrumors newbie
Nov 2, 2021
I’ve also been using Sugarmate as a workaround on watch 7 but they just sent a message saying starting as soon as Nov 4, Sugarmate user in the US will no longer be getting Dexcom data (this already happened to their markets outside of the US). They are working with Dexcom for a fix but no indication of how long it’ll take. I contacted Dexcom last week to make them aware of the watch 7 issue and got the same unhelpful “check compatibility list“ answer. I had set up Nightscout a few years ago but found the maintenance a bit onerous so stopped using it. If anyone has any other ideas they could share, that would be great because I rely on Dexcom data on the watch - a lot.Yes - it's pretty straightforward to setup, and there are detailed instructions built into the app to guide you. It uses an iCloud calendar to display your BG numbers on the Apple watch. The iPhone app displays a lot more in the way of statistics and trends, and there's a lot of customization capability to show you the details and durations you are interested in. There's also a companion app that runs on the Mac called Sugarmate Glance, that displays your BG numbers in the menu bar and can also show you the same kind of trends and stats that the iPhone can. I believe Sugarmate was acquired by Tandem last year.
Not a great pic, but you can see what it looks like on the Apple watch below (towards the top of watch, above the calendar/day). Sadly, the "--" towards the bottom of the display is all I see from the Dexcom app complication.
Jimmie Geddes
macrumors 6502
Jun 25, 2007
Jimmie Geddes
macrumors 6502
Jun 25, 2007
Jimmie Geddes
macrumors 6502
Jun 25, 2007
Chat with Dexcom
https://dexcom.custhelp.com/app/chat/chat_avail
Support
General Dexcom customer support1-888-738-3646
Monday - Friday 6 AM - 5 PM PST
Saturday 8 AM - 4 PM PST
Global Technical Support
Product troubleshooting or replacement inquiries1-844-607-8398
Available 24 hours a day;
7 days a week
Jimmie Geddes
macrumors 6502
Jun 25, 2007
Maybe if they hear more people are willing to switch to Freestyle Libre since it’s watch app works with Series 7, they might work much faster to fix the issue. They could easily contact Apple to resolve this. Turn up the pressure on Dexcom by calling, chatting, email, using social media to light a match under their ass.
I posted all the contact information above. There’s strength in numbers and they do not want to lose G6 customers to Freestyle Libre. Flood them if we have to.
Agreed. It seems Dexcom doesn't have the manpower or doesn't choose to invest in it to keep up with the Apple Watch. For them to say "this could take several months or more" is an absolute joke IMHO. Makes me wonder what the G7 integration/operability will be like when it's released.Sent a message to Dexcom stating how much I depend on the G6 app working on Apple Watch and if it doesn’t get fixed asap I’ll move to Freestyle Libre.
Maybe if they hear more people are willing to switch to Freestyle Libre since it’s watch app works with Series 7, they might work much faster to fix the issue. They could easily contact Apple to resolve this. Turn up the pressure on Dexcom by calling, chatting, email, using social media to light a match under their ass.
I posted all the contact information above. There’s strength in numbers and they do not want to lose G6 customers to Freestyle Libre. Flood them if we have to.
Reactions: Jimmie Geddes
Jimmie Geddes
macrumors 6502
Jun 25, 2007
Reactions: mikemj23
Jimmie Geddes
macrumors 6502
Jun 25, 2007
Patolantern
macrumors newbie
Nov 2, 2021
Classic DIY Installation - Nightscout
nightscout.github.io
Reactions: Jimmie Geddes
dthiss01
macrumors member
Sep 29, 2018
Jimmie Geddes
macrumors 6502
Jun 25, 2007
It seems like it's close to working and shouldn't take Dexcom months to update. I'd love them to do it in the next few days and I'd keep the series 7. I really like the design, feel, color, larger display (seems like S4-S6 could get larger fonts), always-on display, etc., but I've been wearing my series 4 for the last 3 days. I rely on Dexcom probably more than I should.
Jimmie Geddes
macrumors 6502
Jun 25, 2007
Anyone still using Sugarmate with the service saying it isn't going to work in the US? I'm in the US and mine is still working on series 4, 7, and is accurate.
I might give Nightscout a try. How does it display on your complications?
Thanks in advance.
Reactions: Jimmie Geddes
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