2022 Planning Guide for Customer Engagement
source link: https://www.gartner.com/en/documents/4006306-2022-planning-guide-for-customer-engagement
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Summary
Modern customer engagement requires cohesive experiences across departmental and technical boundaries. Application technical professionals responsible for customer engagement must plan to provide tailored experiences orchestrated across customer and employee channels, services and data sources.
Published: 11 October 2021
ID: G00753854
Analyst(s): Jeffery Skowron , Kyle Davis , Darin Stewart , Regina Weisel
Table Of Contents
Overview
Customer Engagement Trends
Gartner Recommended Reading
Recommend
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