What is one compelling reason why Human Experience Management (HXM) is the next trend in HR?

To help Human Resources professionals stay in front of important industry trends, we asked HR and business leaders Human Experience Management (HXM) – and whether they expected HXM to be one of the next trends in their field. From the pandemic shifting priorities to the widespread adoption of assistive intelligence within talent management, there are several reasons why HXM may move beyond another human resources acronym. 

Here are eight reasons why HXM is the next trend in HR: 

• Provides Companies With a Competitive Advantage
• HXM is the ultimate Culture Litmus Test
• In a remote work environment, HXM is a priority
• Adoption of Assistive Intelligence
• Neuroscience too shall make HXM trend
• HXM leverages power of the workplace to remain agile
• The pandemic shifted priorities
• Funding Is Flowing To HR Tech

Provides Companies With a Competitive Advantage

Speed is the number one competitive advantage that companies can have in today’s recruitment environment. The reality is that when candidates apply to companies, they feel like they’re applying to a black hole. There’s a long application, and most of the time they don’t hear back from the company that they’ve applied for. Overall, it’s a poor experience. However, companies that focus on speed to shorten the time frame between the steps in the recruitment process will invariably win at attracting talent because of a positive candidate experience. That’s why HXM is the next trend in HR: it has potential to be a competitive advantage for companies with a measurable ROI.

Jon Schneider, President, Recruiterie

HXM is the ultimate Culture Litmus Test

Employee’s actual experience measured against what has been promised by talent brand and EVP is the ultimate litmus test. Employee Experience (EX) tells us about the lived reality versus perception, and as such is probably the most important piece of data on measuring concepts like trust, honesty, belonging, purpose and overall organizational culture.

Mofota Sefali, HR Projects Specialist: Africa Middle East, Corteva Agriscience

In a remote work environment, HXM is a priority

In a world where remote work is the norm for many workers, HXM via a piece of modern technology is the primary method that workers have to engage and interact with their employer. Having that experience layer in place offers opportunities to engage and connect with the workforce, which is necessary to create stronger bonds in a virtual or remote work environment.

Ben Eubanks, Chief Research Officer, Lighthouse Research & Advisory

Adoption of Assistive Intelligence

People are the driver of a competitive advantage in a business. Walk into an office full of recruiters and you’ll likely see a team of people focused on their computer — and we just fundamentally believe that’s not what recruiters should be doing. The value of recruiting comes when people spend time with people, not staring at screens to manually change step and status, or manage tasks modern technology can do for you. Assistive intelligence and HXM go hand-in-hand to help free recruiters and talent acquisition teams up to actually spend time with people, and make a direct and meaningful impact on the candidate and employee experience.

Josh Zywien, CMO, Paradox

Neuroscience too shall make HXM trend

The post 2000 (21st century) advancements in Brain science, Neuroscience, Evolutionary Biology and Behavioral Economics, some by itself and some in combination, have given us many Eureka moments – which were esoteric to many in Leadership roles. The internet has made such insights more accessible to employees. This demand will translate to contributors demanding freedom and meaning from roles they may take up with organizations. All this will drive the HXM trend across companies – and hence the HRTech product designers who connect those facets of science will be better placed to cater to such demands.

Anish Aravind, Principal Consultant, SS Consulting

HXM leverages power of the workplace to remain agile

HXM was steadily gaining prominence in the HR fraternity before the pandemic and it has since become the centre for many discourses on how to best manage the workforce. At its core, HXM is about building a rewarding work experience for employees to ensure maximum engagement and retention. And the changes to how we work have further highlighted the requirement for building a consistent, supportive and positive work experience that is also location-independent. With the job market being dictated unilaterally by talent right now, businesses have no option but to go beyond tangible benefits and offer intangible, personalized, and authentic support. There is a growing realization that the company culture needs to be cultivated, value-driven and consistent for everyone. And HXM is the biggest framework for employers to ensure that they leverage the power of the workplace to remain agile.

Joe Flanagan, Senior Career Advisor, VelvetJobs

The pandemic shifted priorities

The pandemic caused many professionals to rethink personal priorities as well as long-accepted workplace norms. The stress caused by the global crises made many individuals re-evaluate the lengths they were willing to go for a paycheck and the treatment they were willing to endure. HR professionals and leaders were called upon to make greater efforts to manage employee wellness, because supporting the staff became a necessary function to keeping the company running effectively. While the height of the crises appears to have passed, the emotional fallout and the higher standards linger. To retain team members and maintain a reputation as a positive working environment, organizations should continue to focus on human experience management. Shutdowns showed that offices are not the backbone of organizations– people are. As long as employees can carry on, so can the business.

Michael Alexis, CEO, TeamBuilding 

Funding Is Flowing To HR Tech

HXM is about redefining HR technology. I recently covered the exposition hall at the annual SHRM conference in Las Vegas. To recognize the trends in an industry, you simply need to evaluate the size of the signage at the most important industry conference. The bigger the signage, the bigger the trend, and this year the exhibitors with the biggest booths and signage belonged to companies in the HR technology space. HXM will be the next trend in HR for many reasons, but especially because that’s where the funding and money is flowing towards. 

Brett Farmiloe, CEO, Markitors

If you are in Human Resources, how are you seeing human capital management (HCM) move towards human experience management (HXM)?

This article shares many compelling reasons why HXM is here to stay. Whether that’s remaining agile with your workforce, or simply adopting assistive technologies to assist in a recruitment process, these insights from HR and business leaders should give you something to consider in regards to HXM.

Seeing other reasons that support the staying power of HXM? Let us know in the comments below.